Terms And Conditions

SERVICES: This agreement constitutes an order for Workflow Strategy Intensive. You ("Client") have retained The Freedom Creative VA , ("Service Provider") to proceed with the requested service.
 

PAYMENT: Client agrees to commit to payment in full. Full payment is required at the time of booking. Payments can be made via MasterCard and VISA.  All payments are non-refundable.

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CLIENT RESPONSIBILITY: Client understands that Service Provider is not an employee, and that this will be a collaborative, professional relationship of equals, as in a partnership, where mutual professional respect, courtesy, and consideration are expected. Due to the virtual nature of the partnership, Client understands the importance of communication, especially via email, and agrees to respond to questions, requests, and communications from Service Provider in a timely manner. Client understands that Service Provider is a business with other clients to service and requires fair, realistic notice in order to attend to requests and projects. Poor planning or miscommunication on the part of Clients will not constitute an emergency for Service Provider. Client understands that Service Provider may require detailed clarification of projects in order to meet expectations and provide the best support and highest quality of work. Client understands that the prework form needs to be completed 3 days before the project start date and failure to do so will delay the start of the project or cause the project to be cancelled.
 

OFFICE HOURS & COMMUNICATION: Office hours are Monday through Friday, 9:00 am to 4:00pm. Email & Slack is the main source of communication between Client and Service Provider. This service does not include any calls.
 

PROJECT COMPLETION: Basic office support receives attention 9am to 4pm Monday through Friday. This service does not include any amendments to the workflow provided in the template. Service Provider reserves the right to refuse any service request. 
 

ACCURACY: Client assumes full responsibility for acceptance of work or services performed and agreed upon, as well as final proofreading and accuracy. Service Provider is not responsible for errors or omissions

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PROPERTY: All billing (including invoices, statements, and estimates), reports are provided as a convenience to Client at the discretion of Service Provider.
 

ACCURACY OF INFORMATION: Client agrees that the accuracy of information supplied to Service Provider is the sole responsibility of Client, and that Service Provider is not responsible and shall not be held liable for the results of services performed on the basis of inaccurate, incomplete or untruthful information furnished by Client.
 

INDEMNIFICATION / RELEASE OF LIABILITY: Client shall indemnify, defend and save Service Provider harmless from any and all suits, costs, damages, or proceedings, including, but not limited to, Service Provider's services, pertaining to any and all litigation in which the Client is a party. Client shall pay all expenses incurred by Service Provider including, but not limited to, all attorneys' fees, costs and expenses incurred should Service Provider be named a party in any litigation to which Client is a party. Client shall further indemnify and hold harmless Service Provider and its agents, officers and directors from liability for any and all claims, costs, suits and damages, including attorneys' fees arising directly or indirectly out of or in connection with the operation of Client, and from liability for injuries suffered by any person relating to the Client. This agreement to indemnify Service Provider is not limited to any acts or omissions, statements or representations made by Service Provider in the performance and / or nonperformance of Service Provider's duties here under and relating to all contractual liabilities, which may be alleged or imposed against Service Provider. In the absence of negligence, however, Service Provider will not be held liable for loss, destruction or damage of any kind resulting from items which are lost or delayed in transit, whether such transit is electronic, fax, mail or otherwise, not for unauthorised use by others of such property. Service Provider will not be held liable for any incidental, consequential or indirect damages, including without limitation damages for loss of profits, business interruptions, loss of information, plagiarism, etc. Service Provider will not be held liable for typographical omissions or errors.

 

INTELLUCTUAL PROPERTY: All materials provided during the service are the intellectual property of the Service Provider. Clients are granted a non-exclusive, non-transferable license to use these materials for their internal business purposes only.  Re-sale of any assets and templates provided is strictly prohibited.

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REFUNDS: Due to the nature of this session, no refunds are offered once booked.

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EXPIRATION / MODIFICATION: This agreement may be modified or amended as necessary after negotiations initiated by either Party. If agreement is reached, only a written instrument signed by both parties will modify or amend this agreement.
 

NON-DISCLOSURE AND NON-SOLICITATION: Service Provider shall not directly or indirectly disclose to any person other than a representative of Client at any time either during the term of this agreement or following the termination or expiration thereof, any confidential or proprietary information pertaining to the Client, including but not limited to customer lists, contacts, financial data, supply sources, business opportunities for new or developing business, plans and models, or trade secrets.